Privacy Policy

Last Updated: February 4, 2026

1. Introduction

Civic SOS ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emergency communications platform.

2. Information We Collect

We collect information you provide directly to us:

• Account Information: Name, email address, password, organization name
• Contact Lists: Names, phone numbers, and email addresses of people you add to your contact lists
• Message Content: The content of alerts and messages you send through our platform
• Payment Information: Billing address and payment details (processed securely by our payment provider)
• Usage Data: Information about how you use our platform, including delivery reports and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Send alerts and messages on your behalf
• Process payments and manage your subscription
• Send you technical notices and support messages
• Respond to your comments and questions
• Monitor and analyze usage trends

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• With Your Consent: When you direct us to share information
• For Legal Reasons: To comply with laws, regulations, or legal requests
• To Protect Rights: To protect the rights, property, and safety of Civic SOS and others

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure cloud hosting with industry-standard protections
• Regular security assessments and updates
• Access controls and authentication requirements

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Message history is retained according to your subscription plan:

• Starter Plan: 30 days
• Professional Plan: 90 days
• Enterprise Plan: 1 year

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and data
• Export your data in a portable format
• Opt out of marketing communications

8. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: privacy@civicsos.com